Opportunity Description
Work Location: Pasir Gudang
Type of Employment: Fixed-Term Contract (12-months)
JOB PURPOSE
- Ensure Service Stability & Availability: Ensure consistent availability and reliability of business-critical IT systems and services with minimal disruption to operations.
- Deliver Effective IT Service Management: Govern and continuously improve ITIL-based service management processes including Incident, Request, Problem, and Change Management.
- Achieve SLA & Performance Targets: Meet or exceed agreed service level agreements (SLAs) and key performance indicators (KPIs) through proactive monitoring and management.
- Enhance Customer Experience & Stakeholder Confidence: Improve user satisfaction by delivering responsive, transparent, and customer-focused IT services.
- Strengthen Operational Governance & Compliance: Ensure IT operations comply with internal policies, audit requirements, and regulatory standards, with timely c...
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