Manager, Operational Applications (Hiring Immediately)

Manager Of Operational Applications

The Manager of Operational Applications leads the support, optimization, and lifecycle management of the terminal's mission-critical applications, including Navis N4, GOS (Gate Systems), and RTLS. This role bridges the gap between technical execution and people leadership, overseeing a team of analysts and developers to ensure 24/7 terminal uptime. The successful candidate will transition between high-level project strategy and Tier 2/3 technical escalation, working collaboratively with Operations and external vendors to exceed performance benchmarks.

System Stability & Support

Operational Mastery: Maintain a comprehensive understanding of Navis N4, XPS, Gate Systems, and RTLS modules to ensure seamless terminal throughput.

Escalation Management: Act as the primary lead for Tier 2/3 support, prioritizing ticket queues and collaborating with vendors to resolve high-impact system outages or root-cause issues.