Opportunity Description
Responsibilities
- Build and nurture a strong and positive working relationship with our operators.
- Manage the day-to-day interactions with our operators to ensure there is no disruption.
- Monitor our operators’ quality performance and work to continuously improve.
- Agree upon improvement plans with partners and support them during the execution.
- Work cooperatively with our operators to ensure that their information on our platform is updated.
- Track that operators have trained all their drivers.
- Monitor operators adherence to our processes and standards and carry out audits with operators to ensure they follow quality and safety standards.
- Build and nurture a strong relationship with the bus stations we serve.
- Align and implement changes to our timetables with the bus stations.
- Acting as an external (in person) mystery shopper at our stations.
- Identify risks that can disrupt our op...
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