Manager Retail & On-Site Experience

Job Summary

Manager Retail and On‑site Experience is responsible for ensuring our team delivers exceptional service and an elevated experience to all guests that visit our locations. This position will lead onsite guest experience operations at Woodbine Racetrack and Woodbine Mohawk Park. It is a hands‑on role that actively participates in leadership decision‑making, collaboration, and goal setting with cross‑departmental managers and directors.

Key Accountabilities

Employee Management (Supervisors & Hourly Employees)

• Recruit high‑performing employees
• Provide leadership and direction to the team, managing, assessing, and monitoring overall staff performance and identifying areas for improvement
• Develop additional training opportunities
• Schedule supervisors and employees to ensure operational requirements and guests receive first‑class service

Guest Relations | Customer Care

• R...