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Manager / Senior Manager / AVP – Chargeback, Retail Credit Approval & Administration
Manager / Senior Manager / AVP – Chargeback, Retail Credit Approval & Administration
Responsibilities: Manage the team to process dispute transactions within the time frame required by VISA, MasterCard and UPI chargeback compliance guidelinesEnsure daily operations of Chargeback Team are in compliance with all internal policy and guidelinesLiaise with local and overseas credit card member banks for charge back and pre-arbitration operationsObtain and review supporting information / documents from merchants / cardholders to sustain the chargebackPrepare regular reports on chargeback / dispute casesReview and update the SOP regularlyMonitor and support ad hoc project for the credit card operations Requirements: Un...