Manager Service Delivery, IT (Customer Systems and Innovation)

Job Title: Manager Service Delivery, IT (Customer Systems and Innovation)

**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Services, LLC

*****The preferred location for this position is The Woodlands, TX.**

JOB SUMMARY/PURPOSE

The Manager of Customer Systems will serve as a key member of the Customer Systems and innovation leadership team with responsibility for the development, implementation and maintenance of application services for the Customer Organization. The Mgr. will devise strategies to improve business practices, choose appropriate applications and program new digital solutions with focus across customer contact, sales, and service value chains. The Mgr. is responsible for understanding the business, aligning IT strategy with overall business strategy and Entergy strategic imperatives, assisting in project prioritization, ensuring that projects align with the IT standards, and that all respective customer systems ar...