Manager/Senior Manager Operations Management (SSMD)

As a Manager/SeniorManager in the Shared Services Management Division, you will plan and implementstrategic Business Process Outsourcing (BPO) initiatives and collaborate withinternal stakeholders and service partners to enhance shared services delivery.This role involves facilitating BPO operations, managing change requests, anddriving innovation in outsourced processes. You will also play a crucial partin the planning and execution of transition from the current to new servicepartners.

Thecandidate will play a pivotal role in facilitating business process outsourcing (BPO) arrangements, managing change and projects, driving innovation andprocess improvement, and overseeing performance monitoring, budgeting, andpayments. This role is crucial in aligning the division's operations withorganizational goals and ensuring the seamless transition and management ofoutsourced services.