Overview

We are looking for a Mandarin-speaking Customer Success Specialist (CSS) to support customers through inbound phone calls and email channels.

The role involves assisting customers with online orders, resolving inquiries, and delivering professional customer support experiences while representing the client's brand positively.

Fresh graduates are encouraged to apply. Training will be provided for suitable candidates.

Responsibilities

• Support customers with online order placements and inquiries
• Handle inbound phone calls and email support professionally
• Provide accurate information and timely resolutions to customers
• Process payments and handle confidential customer information securely
• Manage customer concerns with empathy and professionalism
• Escalate priority issues when necessary
• Maintain high levels of customer satisfaction and service quality
• Collabo...