Market Administrator

Role Overview

The key responsibility is to manage and maintain the multiple trading platforms, being the first point of contact to support the brokering desks in the APAC region. To enhance the functionality of our trading platform, the job also entails working with cross‑functional teams (Sales, Product, etc.) to test and launch new or existing projects.

Responsibilities

• First and second line support for any issues related to the Market Administrators trading platform.
• Hands‑on incident and problem management, ownership of internal and client‑facing trade issues – investigate, resolve, escalate, communicate, follow‑up, log, and trend.
• Ongoing maintenance of the platform’s data accuracy, including updates when required and proactive monitoring.
• Logging and tracking of requests via ServiceNow; ensure compliance logging of all incidents into ServiceNow for management review.
• Monitor support chats and respond to user ...