Opportunity Description
🚨 Hiring: Director – Online Reputation Management & Growth
📍 Gurugram | 💰 Up to ₹20 LPA
Crescent Group, a leading integrated branding & advertising agency with 30+ years of expertise in TV commercials, digital marketing, influencer campaigns, media, websites, packaging, and creative storytelling, is looking for a senior ORM leader to head and scale the ORM division.
🔹 Key Responsibilities
• Lead and oversee the complete ORM function across clients and brands
• Manage, mentor, and guide ORM Managers and larger ORM teams
• Develop high-level ORM and crisis management strategies
• Drive customer sentiment management and brand reputation enhancement
• Handle escalations, sensitive cases, and crisis communication effectively
• Collaborate with digital, marketing, and client servicing teams
• Contribute towards business development, client acquisition, and revenue growth
• Build strong client relations...