Marks Customer Experience Leadership Role North Bay

Join Marks as a Customer Experience Manager in North Bay, ON, driving team excellence and superior customer service. This role focuses on leadership and operational strategies.

As a full‑time Customer Experience Manager, you will work with the Senior General Manager to build a diverse team and streamline operations. You will own the Manager on Duty program and drive improvements based on customer feedback. Your ability to connect customers with the right products while coaching your team will create a positive shopping culture and enhance overall satisfaction.

Key Responsibilities

• Build a diverse team collaboratively
• Oversee scheduling and workload planning
• Implement and manage loyalty programs
• Resolve customer escalations promptly
• Collaborate across departments for seamless service

Requirements

• Exceptional leadership and interpersonal skills
• Strong analysis of customer needs and ...