MASSIVE HIRING - START ASAP | Customer Service Associate | Telco | Clark

As a Customer Service Associate for our Wireless & Broadband Services account in Clark , you’ll be assisting customers with billing inquiries, resolving technical issues, and offering tailored solutions to enhance their experience with our products and services.

What’s the day-to-day vibe like in this role?

• Responsible for handling calls and providing customer support
• Identify and relate with various customer needs and scenarios
• Conduct issue identification and problem‑solving meeting customer needs and satisfaction
• Provide customers with cutting‑edge service in a friendly, confident and knowledgeable manner
• Remain updated in client and internal processes, technology applications, utilities, and products
• Utilize various internal and client based tools and applications for customer management and servicing
• Conduct data entry, documentation, and case management
• Work and part...