MCC Customer Priority Response (MCC CPR) - Escalation Officer

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**What you’ll do:**

**The MCC CPR Escalation Officer owns customer escalations involving business-critical situations end-to-end.** Building on a solid architectural foundation, the role orchestrates cross-functional technical and customer delivery teams, ensuring the right expertise is engaged and effectively coordinated to resolve complex customer situations. The Escalation Officer serves as the primary point of contact for the customer, providing clear, concise, an...