MCI Inbound Sales Supervisor Position

Join MCI as an Inbound Sales Supervisor where you will lead a team of agents to achieve outstanding service and sales performance. This role emphasizes coaching and operational excellence in a hybrid environment.
In this supervisory role at MCI, you will oversee a dynamic team of 15-20 agents, focused on driving sales and improving customer experience. Your main tasks will include monitoring key performance indicators, conducting effective coaching sessions, and ensuring compliance with scheduling and payroll requirements. Bring your skills to this engaging environment with room for growth.
Key Responsibilities:
• Coach a team of inbound sales and service agents
• Evaluate performance metrics to drive improvements
• Conduct regular performance reviews and coaching
• Ensure accurate payroll submissions and scheduling
• Identify process improvement opportunities
Requirements:
• At least 3 years in a call center environment
• Strong leadership and conflict re...