MEC Department Manager, Member Experience

Take charge at MEC as the Department Manager for Member Experience, leading teams to provide exceptional service and community engagement. Drive positive interactions and enhance operational standards on the sales floor.
In this vital role, you'll lead and develop strong frontline teams while ensuring that service delivery meets MEC’s high standards. You will be highly visible on the floor, resolving member needs and promoting a welcoming, inclusive environment through effective coaching and partnerships with the Senior Staff Team.
Key Responsibilities:
• Direct all aspects of member service on the floor
• Coach teams to uphold service excellence
• Manage operations of cash and service desks
• Encourage community involvement and local initiatives
• Analyze sales metrics to drive performance
Requirements:
• 1–3 years in a retail or service leadership role
• Proven ability to provide effective coaching
• Experience with high-volume service management
•...