Medical Customer Service Rep

Description We are looking for a compassionate and detail-oriented Medical Customer Service Rep to support members with health plan questions in Minneapolis, Minnesota. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and can deliver clear, accurate guidance related to benefits, claims, and member services. The person in this role will help create a positive experience for members by resolving concerns efficiently and connecting them with the appropriate healthcare resources.

Responsibilities:
• Handle incoming calls from health plan members and provide clear explanations related to coverage, benefits, and claim status.
• Assist callers with questions about amounts owed, including billing concerns and statements issued by healthcare providers.
• Review member eligibility details and help individuals understand Medicaid-related services and managed care plan information.
• Guide members through provider network op...