Medical Director Patient Experience and Physician/APP Engagement

Role Overview
The Medical Director of Patient Experience for Henry Ford Medical Group (HFMG) Primary Care serves as a physician leader with responsibility for designing, implementing, and sustaining a high-quality, patient-centered experience throughout the primary care continuum. This position ensures that care delivered in all modes—including in-person, virtual, and hybrid settings—reflects Henry Ford Health’s commitment to excellence, equity, and compassion. Collaboration with clinical, operational, and administrative leaders is essential to embed best practices, measure outcomes, and foster a culture of continuous improvement in patient experience. This is a 0.2 FTE commitment.
Key ResponsibilitiesStrategic Leadership
The Medical Director develops and executes a patient experience strategy that aligns with HFMG’s mission, values, and primary care priorities. They provide physician leadership in the design and integration of innovative care delivery models, with a focus on ...