Medical Insurance Customer Service

Job Title

Medical Insurance Intake Specialist

Location

Remote 

The organization navigates complex financial, legal, and medical eligibility issues to help clients access Medicaid home care benefits and manage funds in compliance with federal and state rules. 

As an Intake Specialist, you'll play a crucial role in connecting prospective clients to the services they need and ensuring the intake process is smooth, compliant, and compassionate.

Key Responsibilities

• Serve as the first point of contact for incoming prospective clients (via phone, email, web forms).

• Conduct intake interviews to gather essential personal, medical, and financial information to assess eligibility for pooled trust / Medicaid-related services.

• Explain the services, benefits, and requirements of the  program in clear, accessible language.

• Document intake data accurately in CR...