Medical Support Assistant (Advanced)

Summary The Medical Support Assistant (Advanced) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model; including, receptionist duties, customer service, and other duties assigned. The AMSA independently manages flow and sequencing of work to meet team and patient needs. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Responsibilities Total Rewards of a Allied Health Professional Duties Assists with clinic access contingency plans by scheduling appointments, adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Screens and receives phone calls in a courteous and timely manner, determine the nature of requests, and provide information desired using privacy rules and established clinic processes. Independently mana...