Member Experience Ops Lead - Call Centre & Aftersales

A leading recruitment agency based in Bellville is looking for a Junior Manager: Call Centre & Aftersales. This role is key in ensuring smooth operations and protecting member trust within a high-volume service environment. The ideal candidate has 3–5 years of experience in Call Centre operations and at least 2 years in a supervisory role. Responsibilities include monitoring operational KPIs, managing escalations, and ensuring SLA adherence while promoting a quality service experience.
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