Opportunity Description
Job Description
**What You'll Do:**
• Provide Concierge-Level service to Good Sam members, handling a wide variety of inquiries regarding Good Sam's multiple and varied products and services
• Field inbound calls, emails and/or chats to assist with customer resolution within the parameters of defined business rules and standard operational procedures
• Strive to retain customer business when members call to cancel existing services
• Utilize a windows-based computer system to navigate, internal customer management systems as well as company websites and Microsoft communication tools including Outlook and Teams
• Handle calls for additional products and services as needed
• Perform other duties as assigned Essential
Job Skills:
• Strong communication and problem-solving skills and can make quick decisions in a high paced environment
• Exemplary customer service phone skills including de-escalation,...
**What You'll Do:**
• Provide Concierge-Level service to Good Sam members, handling a wide variety of inquiries regarding Good Sam's multiple and varied products and services
• Field inbound calls, emails and/or chats to assist with customer resolution within the parameters of defined business rules and standard operational procedures
• Strive to retain customer business when members call to cancel existing services
• Utilize a windows-based computer system to navigate, internal customer management systems as well as company websites and Microsoft communication tools including Outlook and Teams
• Handle calls for additional products and services as needed
• Perform other duties as assigned Essential
Job Skills:
• Strong communication and problem-solving skills and can make quick decisions in a high paced environment
• Exemplary customer service phone skills including de-escalation,...
Ready to Apply?
Submit your application for Member Relations Agent-3 at Camping World
Apply for this Position