Member Relations Specialist

General Summary: The Member Relations Specialist plays a critical role in ensuring member satisfaction, retention, and successful billing outcomes. Acting as the main point of contact for member engagement, this role is responsible for maintaining accurate member data, managing payment collections, and driving member communication through timely follow-ups and service calls. The ideal candidate will support club growth by reducing attrition, improving billing success rates, and ensuring an excellent member experience from onboarding to ongoing engagement. Key Responsibilities:
2. Member Communication & Follow-Ups
3. Billing & Form of Payment (FOP) Updates
4. Member Satisfaction & App Engagement
5. Data Accuracy & System Utilization
6. KPIs
Qualifications / Requirements:
What Are We Looking For: Unit Economics & Member Billing Achieve an 85% successful billing rate for all active members. Ensure a 90% collection rate for the Defaulter 1 category. Achieve Net Member ...