Member Service Specialist

Job Description
We are seeking a Member Services Specialist for the Member Satisfaction Department.
The main focus of this role is to provide service to members, vendors, and internal customers. The Member Services Specialist provides account information, responds to inquiries, generates requested reports, monitors accounts, collaborates with other departments, and performs research related to manufactured home loans.
The Member Services Specialist is a subject matter expert and the primary contact with members for inquiries or problems during the life of their MH loan. The Specialist performs a variety of tasks and is expected to have the required knowledge to explain and respond to a wide range of inquiries, with the goal of first contact resolution to members’ requests

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employ...