Member Services Representative

Description We are looking for a dedicated and customer-focused individual with strong attention to detail to join our team as a Member Services Representative in Kaukauna, Wisconsin. This position is a Contract role and requires a motivated individual who can deliver exceptional service to our members while handling a variety of financial inquiries. As the first point of contact, you will play a key role in ensuring member satisfaction and promoting the benefits of credit union membership.

Responsibilities:
• Assist members with incoming and outgoing calls, addressing inquiries, processing transactions, and resolving issues promptly and efficiently.
• Educate members on the advantages of credit union membership and the range of financial services available.
• Deliver outstanding customer service through a friendly and detail-oriented approach that enhances member experiences.
• Maintain up-to-date knowledge of credit union products, procedures, and compliance regu...