Member Success & Retention Executive (Female)

About Activo Fitness Activo Fitness is one of DHA Lahore's leading fitness facilities with branches in DHA Phase 4 and DHA Phase 6. We are looking for a proactive and organized female professional to help us enhance member experience, engagement, and retention. Key Responsibilities ✓ Welcome new members through WhatsApp and calls ✓ Follow up with newly joined members regarding their gym experience ✓ Maintain regular communication with members ✓ Conduct member satisfaction and feedback calls ✓ Track attendance and identify inactive members ✓ Contact members who have stopped visiting the gym ✓ Record feedback and complaints in the software ✓ Coordinate with trainers and management regarding member concerns ✓ Manage member retention programs and follow-up schedules ✓ Send announcements, reminders, and updates through WhatsApp ✓ Maintain accurate member records and software updates ✓ Assist management in improving customer experience and retention Requirements ✓ Excellent communication ski...