Member Support Advisor (12 month FTC)

Overview

Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world‑leading organisation.

The Role

We are looking for Member Support Advisor's to join us on a 12 month basis. In this role, you will support our members by handling, investigating, and resolving a high volume of contacts and queries, ensuring quality, productivity, and adherence to standards.

Responsibilities

• Supporting our members through email, calls and other channels.
• Collaborating with internal and external parties to resolve queries.
• Staying updated with training to provide accurate information.
• Helping develop processes to improve member services.
• Participating in team days and feedback sessions to enhance processes through technology and knowle...