Member Support Advisory Agent at Desjardins

Join Desjardins as a full-time Member Support Advisory Agent to elevate client experiences. Promote client satisfaction through effective communication and problem-solving.
In this position, you will contribute to the Member and Client Experience by providing critical support for self-service tools and assisting in business development. Monitor transactions for fraud, ensuring client security, and build lasting business relationships by addressing member needs. Stay ahead of the latest industry standards as you perform your duties.
Key Responsibilities:
• Guide members on applications and self-service tools
• Drive business development with exceptional service delivery
• Handle fraud cases by monitoring transactions
• Remain informed about new products and services
• Ensure compliance and risk management standards are met
Requirements:
• High school diploma or equivalent qualification
• At least three years of relevant experience
• French language skill...