Membership Ambassador (Sales)

The role of
Membership Ambassador (Sales)
is a specialised role designed to drive member enrolment and engagement at our Five Star hotel partners. The role has a direct report to TouchPoint's Senior Management Team, while day to day working hand-in-hand with the hotel's F&B team to provide a positive experience to members and prospective members.
The Membership Ambassador's role is twofold: A priority focus to ensure the visibility of the membership is maximised to hotel guests, and to facilitate the onboarding of new hotel members. To provide a strong level of member support, presence and engagement - ultimately creating a better onsite experience for hotel members. Key Responsibilities and KPIs Supporting new member growth through member on-boarding at hotel venues Ensuring that each member and their guests' experience utilising their membership is positive and memorable. To maintain detailed monthly activity reports on all facets of the role, from member feedback on hotel s...