Merchant Onboarding ANZ - Outbound Specialist

Responsibilities

• Responsible for timely completion of terminal enablement response from bank partners.
• Servicing market is Australia and New Zealand only.
• Contact Merchants through an outbound call to resolve the terminal enablement issues to increase the coverage and acceptance revenue.
• Analyzing merchant information thru multiple systems to identify next course of action in driving resolution.
• Build sustainable relationships and trust with merchant through open and interactive communication
• Strong attention to detail and results oriented to meet monthly goals and targets
• Ensuring strict adherence to our policies and procedures in relation to save the merchant account by re-onboarding them with American Express
• Follow communication procedures and policies
• Executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard.
• Identifies areas of...