Merchant Operations Associate - E-Commerce

The Role

You will work within a merchant operations function, reporting into a senior operations lead, to support and scale merchant-facing products and partnerships. The objective of the project is to improve merchant experience and unlock new value through operational excellence, data-driven insights, and cross-functional delivery.

Responsibilities

• Manage merchant products and service partnerships from concept through to scaled playbooks
• Identify and resolve friction points in the merchant journey, including operational and service issues
• Work cross-functionally with product, legal, marketing, sales, and operations teams to deliver improvements

Requirements

• 3–5 years’ experience in strategy, operations, or consulting roles
• Background in fast-paced tech, E-commerce, marketplace, or FMCG environments
• Strong ow...