Metrics Management and Optimization Specialist

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About the Role

Responsible for the development of reports and analysis of Operations’ metrics to keep track of the team’s performance and understand the reasons behind the trends, keep track of issues and challenges that might impact the ability of the team to meet its business’ plans and objectives and help them make informed decisions.

Roles and Responsibilities:

Develops monitoring reports to keep track of the team’s performance as well as challenges and issues that might impact the ability of the team to meet its business’ plans and objectives and help the team make informed decisionsIdentifies all required data sets given the information requirements as specified in the business requirementsDetermines queries to create reports as required Creates formulae where necessary in order to analyze dataCollaborates with other business units on reporting an...