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MGR (NPS SERVICE - MC) - Akurdi

Bajaj Auto Ltd

delhi division, delhi, India Full-time June 06, 2026
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Opportunity Description

Job Description: Manager (Customer Experience); Department: MC- Service Operations

Location: Akurdi, Pune

Role Purpose

To improve customer experience outcomes by effectively managing the NPS system, enabling field teams through insights and coaching, based on huddle quality, and ensuring robust execution across channel partners.

Key Responsibilities

  • Manage the end-to-end Net Promoter Score (NPS) system to ensure effective governance and execution.
  • Drive and standardize the quality of inner-loop resolutions across the network.
  • Collaborate with cross-functional stakeholders and Field ASMs to ensure efficient operations and timely closure of NPS feedback.
  • Monitor NPS performance with a focused approach on improving process quality at dealer workshops.
  • Provide regular coaching and guidance to ASMs and workshop teams on NPS processes and key improvement areas.

    • Stakeh...

    Full-time Other-General

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    Opportunity Details

    Location delhi division, delhi
    Country India
    Type Full-time
    Category Other-General
    Posted June 06, 2026
    Deadline July 16, 2026

    About Bajaj Auto Ltd

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    Bajaj Auto Ltd

    delhi division, India

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