MI Analyst (12 Month FTC)

Overview

Principal Recruitment Consultant - Data, Insight & Analytics at ADLIB - B Corp Certified. Help shape customer service decisions through data. This is a 12-month fixed-term contract (an 8-month FTC is also available for this role).

What you’ll be doing

• Produce reports, spot trends, and create insight that shapes how the customer service team operates.
• Maintain regular reporting, build visual dashboards, and carry out deeper analysis on topics such as customer churn and call volumes.
• Translate data into clear recommendations using Power BI and SQL to improve efficiency and customer experience.
• Present findings to stakeholders across the business and contribute ideas that have real impact.

You’ll work with a Bristol-based team in a collaborative environment and gain exposure to senior stakeholders.

Responsibilities

• Be the go-to person for producing ...