Microsoft SCIM Malaysia Senior Engineer

Description

Essential Functions/Core Responsibilities 

• Provides the most technical advanced support by handling complex customer cases, while under minimal supervision
• Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors
• Identify, investigate, research and provide resolution on user questions and problems; including hardware, software, networking, or other designated client products
• Extensive knowledge of the organization, products, and/or services is required
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require ex...