Mid ESD Helpdesk Support Technician

Description

Our customer is looking to grow their Enterprise Service located in Kansas City, Missouri. This team comprises 40 Service Desk Technicians responsible for supporting NGEN Network End-Users worldwide. This team is responsible for fielding between 8 and 20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume decreases dramatically overnight vs. in the mornings. Ultimately, the ESD technician will support the Navy-USMC in unifying its networks and data management systems to improve capabilities and service under a single enterprise network. Average troubleshooting requirements may include intranet support, password resets, network troubleshooting, and copiers, printers, and scanners. The ticketing system currently being used is Remedy. This is a 24/7 service desk in a classified environment. Technicians are required to hold at a minimum a DoD Secret Clearance and a CompTIA Security+ CE certification. There is signi...