ML Volkswagen BDC Agent

Description Position Summary The BDC Associate is responsible for managing customer communications and driving dealership growth by generating appointments, following up on leads, and delivering exceptional service that represents the Volkswagen brand. This role plays a vital part in helping the dealership meet and surpass monthly Volkswagen performance targets while ensuring every customer interaction contributes to high survey satisfaction scores . Key Responsibilities Handle inbound and outbound calls, emails, and internet leads with professionalism and accuracy. Set, confirm, and follow up on appointments for both the Sales and Service departments. Support dealership goals by actively engaging customers and promoting available Volkswagen products, services, and promotions. Maintain detailed records of customer interactions and follow-ups within the CRM system. Collaborate with Sales Managers and Service Advisors to ensure smooth transitions and exceptional customer experiences. Wor...