Mobile Repair Ops Lead — Retail & Service Excellence

Oversee the daily operations of mobile device repair service centres and retail outlets.

Manage and supervise technicians, customer service staff, and store personnel to ensure efficient service delivery.

Develop and implement operational policies, procedures, and quality control standards for device repair services.

Monitor repair turnaround times, service quality, and customer satisfaction levels.

Manage inventory of mobile devices, spare parts, tools, and accessories to ensure adequate stock availability.

Coordinate with suppliers and vendors for procurement, pricing negotiations, and supply chain management.

Handle complex customer enquiries, complaints, and escalated service issues professionally.

Analyse business performance, prepare operational reports, and recommend strategies to improve productivity and profitability.

Ensure compliance with company policies, workplace safety requirements, and relevant regulatory standa...