Mortgage Customer Outreach Specialist I

**Overview:**

This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).

**Primary Responsibilities:**

+ Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
+ Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
+ Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
+ Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
+ Identify suspect situations (e.g., fraud, lack of insu...