Mortgage Customer Outreach Specialist II

**Overview:**

This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early to late stages of default (0 - 180 days delinquent).

**Primary Responsibilities:**

+ Initiate contact with consumers in early to late stage of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
+ Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans or identify referrals to Loss Mitigation or Alternative Lending as necessary.
+ Analyze financial statements and loan opening documents to assess the likelihood of recovery.
+ Perform skip tracing.
+ Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the various stages of d...