Mortgage Service Centre Consultant

Are you looking to build a career within banking and financial services? Do you enjoy helping customers, solving problems and working in a fast-paced environment?

Our client, a well-established financial services organisation, is seeking a Mortgage Service Centre Consultant to join their Home Ownership Services team. This is an excellent opportunity for someone with strong customer service experience who enjoys working in a structured environment and wants to develop their knowledge of home lending and mortgage operations.

The Role

Working within a high-performing contact centre team, you will be the first point of contact for brokers, bankers, solicitors and customers, providing support throughout the home loan journey.

Responsibilities will include:

• Taking inbound calls relating to home loan applications and mortgage enquiries
• Providing updates on application progress and settlement status
• Assisting with post-appr...