MSP 1st Line Support Engineer

Inspiring Interns

London, England, United Kingdom Full-time June 09, 2026

Opportunity Description

Responsibilities

Your duties will include:

Logging and managing support requests.

Diagnose and resolve basic technical issues related to hardware, software, networks, and user accounts.

Escalate more complex technical issues to 2nd and 3rd line support teams where necessary.

Troubleshooting across a variety of hardware and software.

Provide clear and effective communication to users, ensuring they are kept informed about issue resolution.

Log and manage tickets within the service management system, ensuring all information is accurately recorded.

Monitoring systems, performing repairs, upgrades, installations and other routine tasks.

Assist with setting up and configuring new devices, user accounts, and software applications.

Being the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures.

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Full-time Computer Occupations

Submit your application for MSP 1st Line Support Engineer at Inspiring Interns

Location London, England

Country United Kingdom

Type Full-time

Category Computer Occupations

Posted June 09, 2026

Deadline July 19, 2026