MSR CL (WCC) -06/29

Member Service Representative – Contact Center
Location: Winchester, VA
Pay: $19.50/hr
Work Environment
Hybrid contact center environment supporting a 24/7 operation with a structured, schedule-driven workflow. High-volume call setting requiring continuous phone interaction and use of multiple systems throughout the day.
Schedule
24/7 schedule-driven shifts with structured breaks; daily availability spans 9.5 hours with slight variation in start and end times; back-to-back calls for extended periods.
Compensation and Benefits
Pay Rate: $19.50/hr
Duration: Contract to Hire
If eligible, benefits may include:
• Medical, Dental, Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre tax and Roth post tax contributions available)
• Voluntary Life & AD&D (employee + dependents)
• Short term and long term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EA...