Opportunity Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Management Trainee, Customer Care!
In this role, you are to lead a team of collectors ensuring SLA delivery. You are expected to provide coaching, call monitoring, and issue disciplinary actions to your team.
Responsibilities
• Leads a team of supervisors in day-to-day functions, including directing, planning, supervising and evaluating the work of assigned sta . Coordinates work fl...