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Multi-Skilled Servicing professional

Old Mutual

Cape Town, Western Cape, South Africa Full time June 21, 2026
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Opportunity Description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job description summary

The purpose of this role is to deliver exceptional customer experience by proactively understanding and addressing customer needs, managing expectations, and providing effective solutions. This includes guiding customers and brokers to the appropriate channels while ensuring adherence to established procedures, productivity targets, and quality standards.

Job description

  • This role functions as a consultant in a specific field of administration / authorizing/ Contact centre.
  • Answer incoming customers’ calls in line with the internal average speed to answer measurement.
  • Resolving customer/advisors issues when there are escalations and complaints
  • Effectively utilize and navigate multiple systems to process transactions/authorize/take calls.
    Full time Information and Record Clerks

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    Opportunity Details

    Location Cape Town, Western Cape
    Country South Africa
    Type Full time
    Category Information and Record Clerks
    Posted June 21, 2026
    Deadline July 31, 2026

    About Old Mutual

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    Old Mutual

    Cape Town, South Africa

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