Opportunity Description
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer enquiries via email, live chat, and other communication channels.
- Provide accurate information and appropriate resolutions to customers based on operational
- guidelines and procedures.
- Escalate cases to the relevant departments in accordance with established SOPs where
- required.
- Maintain proper documentation and records of customer interactions within the system.
- Support operational activities and administrative duties assigned by the management team.
- Meet individual and team performance indicators, including service quality and productivity
- standards.
- Handle customer concerns and complaints in a professional and service-oriented manner.
- Participate in trainings, briefings, and process updates as required.
- Open to shift work
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Submit your application for Multichannel Support Specialist at PEOPLEBANK SINGAPORE PTE. LTD.
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