Neighbourhood Services Manager

NEIGHBOURHOOD SERVICES MANAGER

As a Neighbourhood Services Manager you will be the key contact for all customers within  a defined patch of properties. You will  deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering  customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising  with customers and undertaking tasks whilst  being visible  on your patch  and using all available resources with the objective of achieving sustainability  throughout our Neighbourhoods.

What you’ll be doing

• Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.
• Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
• Ensure the effective ...