Opportunity Description
Immediate hiring for TAC L1 Network Engineers @Movate - Chennai, Ambit IT Park Interested candidates inbox your resumes to Designation: Engineer – Networking Role: L1 Engineer Exp - Min 2 years(Mandate) Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Any Degree Mandatory Excellent Communication Skills Notice - Immediate/ 15 days Job Responsibility: Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Ensure consistent customer satisfaction Document all communication with customers in the CRM Interface with international customers (via Phone Support) Timely handoff (escalation) of cases that require technical or political to L2 TAC Primary Skills: OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each level TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism MAC...