Network Escalation Engineer

Responsibilities:

· Provide advanced remote technical support to clients over the phone using remote control tools

· Conduct onsite advanced technical support at client location as needed

· Diagnose and resolve server, storage and network infrastructure issues

· Ensure client networks remain stable with maximum uptime through proactive and reactive technical support

· Work with application vendors in troubleshooting application performance and errors

· Build solid, long-term relationships with team members and our clients

· Continue skills development; maintain proficiency in current technologies

Products and Services:

· Windows Server 2016, 2019, & 2022

· VMware or Microsoft Hyper-V virtualization tec...