Key Responsibilities
People Management & Team Development
Directly manage a team of Network Implementation Engineers across project delivery lifecycle; set clear performance expectations, conduct structured :s, and own individual development plans. Build a culture of execution discipline — ticket hygiene, change management compliance, documentation quality, and rigorous project close-out. Identify skill gaps and build structured training and certification pathways aligned to ECI’s service portfolio. Manage performance formally and informally; address issues directly, constructively, and on record when required. Participate in hiring decisions for the implementation function, including technical assessments and structured panel interviews. Project Delivery & Program Management
Own end-to-end delivery of network implementation projects spanning new client onboarding, infrastructure refreshes, of...