Network Operation Center (NOC) l PJ

Job Purpose

To carry out and take responsibility for the tasks and activities relating to the operation of applications in production in GS-IT with the following goals:

• Ensure the Service Level Agreements (SLA) are adhered to
• Ensuring high availability, security, and performance of all monitored systems.
• Implement changes in accordance with requirements

Application Specialist Role

The position Application Specialist comprises the following monitoring and operational roles:

• Monitor network performance and ensure the availability and stability of the network infrastructure
• Detection, analysis, resolution, and documentation of all IT faults in accordance with standards
• Use of standard tools for incident, problem, request and change management
• Escalation of faults as specified to the respective on-call service or alternatively to the Escalation Manager
• Fault res...